Haven Privacy Policy
Haven Privacy Policy
Haven Privacy Policy
Effective Date: January 11, 2025
Effective Date: January 11, 2025
Effective Date: January 11, 2025
Last Updated: February 14, 2025
Last Updated: February 14, 2025
Last Updated: February 14, 2025
This Privacy Policy describes how Haven and its affiliates collect, use, and maintain your personal information when you use the Haven platform. It also explains your legal rights regarding that information.
This Privacy Policy describes how Haven and its affiliates collect, use, and maintain your personal information when you use the Haven platform. It also explains your legal rights regarding that information.
This Privacy Policy describes how Haven and its affiliates collect, use, and maintain your personal information when you use the Haven platform. It also explains your legal rights regarding that information.
Summary of Key Points
Summary of Key Points
What Personal Information We Collect, and Why: We collect contact details, identity verification data, location information, and user-generated content to facilitate community interactions and ensure a secure experience.
How We Use It: To operate and improve the Haven Platform, verify community membership, prevent fraud, provide customer support, and send essential communications.
How We Share It: With community administrators for membership approval, service providers for platform operations, and sponsors for aggregated insights (if applicable).
Who Can See It: Haven is a community-driven platform, meaning certain profile details and shared content may be visible to other members of your communities. Be mindful of the information you share.
Your Privacy Rights & Choices: You can access, update, or delete your personal information, manage notification preferences, and request account deactivation. Certain essential communications cannot be opted out of.
How Long We Keep Your Information: We retain personal information as long as necessary to operate the platform and fulfill legal obligations. You can request data deletion at any time.
How Your Information is Protected: We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. However, no online service is 100% secure, so please use Haven responsibly.
Other Important Information: We also cover other key topics, such as age restrictions (Haven is not for users under 13), policy updates (we may update this Privacy Policy), how to contact us, and additional rights for California residents under the CCPA.
What Personal Information We Collect, and Why: We collect contact details, identity verification data, location information, and user-generated content to facilitate community interactions and ensure a secure experience.
How We Use It: To operate and improve the Haven Platform, verify community membership, prevent fraud, provide customer support, and send essential communications.
How We Share It: With community administrators for membership approval, service providers for platform operations, and sponsors for aggregated insights (if applicable).
Who Can See It: Haven is a community-driven platform, meaning certain profile details and shared content may be visible to other members of your communities. Be mindful of the information you share.
Your Privacy Rights & Choices: You can access, update, or delete your personal information, manage notification preferences, and request account deactivation. Certain essential communications cannot be opted out of.
How Long We Keep Your Information: We retain personal information as long as necessary to operate the platform and fulfill legal obligations. You can request data deletion at any time.
How Your Information is Protected: We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. However, no online service is 100% secure, so please use Haven responsibly.
Other Important Information: We also cover other key topics, such as age restrictions (Haven is not for users under 13), policy updates (we may update this Privacy Policy), how to contact us, and additional rights for California residents under the CCPA.
By using the Haven platform, you confirm that you have read and understand this Privacy Policy and our Terms of Service (together referred to as the “Agreement”). The Agreement governs your use of the Haven platform, and we will collect, use, and maintain information in accordance with it.
If you are a California resident, please refer to the "Additional Disclosures for California Residents" section for more details about your rights under California law. If you have any questions or wish to exercise your rights and choices, please contact us as outlined in the “Contact Us” section below.
For detailed information about our practices, please review the sections below.
By using the Haven platform, you confirm that you have read and understand this Privacy Policy and our Terms of Service (together referred to as the “Agreement”). The Agreement governs your use of the Haven platform, and we will collect, use, and maintain information in accordance with it.
If you are a California resident, please refer to the "Additional Disclosures for California Residents" section for more details about your rights under California law. If you have any questions or wish to exercise your rights and choices, please contact us as outlined in the “Contact Us” section below.
For detailed information about our practices, please review the sections below.
What Personal Information Do We Collect?
Haven collects certain personal information to provide and improve the Haven Platform. This includes information that identifies, relates to, describes, or is capable of being associated with you (“Personal Information”).
Information You Provide
We collect the following categories of Personal Information when you create an account, use the Haven Platform, or interact with us:
Contact Information: This includes your name, email address, phone number, and postal address.
Identity Information: To verify your identity and facilitate community-based sharing, we collect details such as your date of birth and address.
Community Verification: If you are joining Haven as part of an existing community (e.g., an apartment building or organization), we will share the information you provide with that community to confirm your membership. You will not be admitted to that community on Haven until the designated community administrator has verified your information. The community you select during signup will receive relevant details about you as part of this verification process.
Location Information: We collect and use location data to connect you with relevant local opportunities and users.
Subscription Payments: If you pay a subscription fee for access to Haven, we collect necessary billing details via a third-party payment processor. Haven does not process or store full financial details such as credit card numbers.
Work and Availability Information: We ask users about their general availability and work habits to facilitate better matches with others in the community. However, we do not collect employment history, education background, or other job-related data.
Content Information: We collect and store messages, requests, and content you share through the Haven Platform, including communications with other users.
Information Collected Automatically
When you use the Haven Platform, we may automatically collect certain information to improve the platform experience, enhance security, and optimize our services. The categories of data we may collect include:
Service Use Data: We may collect data about how you interact with the Haven Platform, such as the features you use, pages you visit, and the time and duration of your activity. This helps us improve functionality and user experience.
Device Data: We may collect information about the device and browser you use to access Haven, including your operating system, device type, IP address, and regional settings. This helps with security, fraud prevention, and platform optimization.
Location Data: We may collect imprecise location data (such as city or postal code) based on your IP address. If you grant permission, we may also collect precise location data (such as GPS-based latitude/longitude) to surface relevant matches and improve the Haven experience. We do not publicly share your real-time location with other users.
Cookies & Tracking Technologies: Haven may use cookies or similar technologies in the future to enhance user experience, remember preferences, or analyze platform performance. If we introduce cookies, we will update this Privacy Policy to provide details on their use and how you can manage your preferences.
Information from Third Parties
Third-Party Service Providers: To facilitate identity verification and fraud prevention, we may receive additional information about you from third-party partners.
Updating Personal Information
To maintain the integrity of our community verification process, certain personal details—including first name, last name, address, phone number, and email—cannot be changed within the app. If you need to update this information, you must contact Haven directly, and your registration will be re-processed and re-approved by your community administrator. You can update non-restricted profile details (such as skills, interests, and general availability) within your Haven account at any time.
Haven collects certain personal information to provide and improve the Haven Platform. This includes information that identifies, relates to, describes, or is capable of being associated with you (“Personal Information”).
Information You Provide
We collect the following categories of Personal Information when you create an account, use the Haven Platform, or interact with us:
Contact Information: This includes your name, email address, phone number, and postal address.
Identity Information: To verify your identity and facilitate community-based sharing, we collect details such as your date of birth and address.
Community Verification: If you are joining Haven as part of an existing community (e.g., an apartment building or organization), we will share the information you provide with that community to confirm your membership. You will not be admitted to that community on Haven until the designated community administrator has verified your information. The community you select during signup will receive relevant details about you as part of this verification process.
Location Information: We collect and use location data to connect you with relevant local opportunities and users.
Subscription Payments: If you pay a subscription fee for access to Haven, we collect necessary billing details via a third-party payment processor. Haven does not process or store full financial details such as credit card numbers.
Work and Availability Information: We ask users about their general availability and work habits to facilitate better matches with others in the community. However, we do not collect employment history, education background, or other job-related data.
Content Information: We collect and store messages, requests, and content you share through the Haven Platform, including communications with other users.
Information Collected Automatically
When you use the Haven Platform, we may automatically collect certain information to improve the platform experience, enhance security, and optimize our services. The categories of data we may collect include:
Service Use Data: We may collect data about how you interact with the Haven Platform, such as the features you use, pages you visit, and the time and duration of your activity. This helps us improve functionality and user experience.
Device Data: We may collect information about the device and browser you use to access Haven, including your operating system, device type, IP address, and regional settings. This helps with security, fraud prevention, and platform optimization.
Location Data: We may collect imprecise location data (such as city or postal code) based on your IP address. If you grant permission, we may also collect precise location data (such as GPS-based latitude/longitude) to surface relevant matches and improve the Haven experience. We do not publicly share your real-time location with other users.
Cookies & Tracking Technologies: Haven may use cookies or similar technologies in the future to enhance user experience, remember preferences, or analyze platform performance. If we introduce cookies, we will update this Privacy Policy to provide details on their use and how you can manage your preferences.
Information from Third Parties
Third-Party Service Providers: To facilitate identity verification and fraud prevention, we may receive additional information about you from third-party partners.
Updating Personal Information
To maintain the integrity of our community verification process, certain personal details—including first name, last name, address, phone number, and email—cannot be changed within the app. If you need to update this information, you must contact Haven directly, and your registration will be re-processed and re-approved by your community administrator. You can update non-restricted profile details (such as skills, interests, and general availability) within your Haven account at any time.
How Do We Use Your Information?
We collect and use information in accordance with this Privacy Policy for the following business and operational purposes:
To operate the Haven Platform. We use your data to connect you with other users, facilitate community interactions, and enable sharing within your chosen Haven community.
Surfacing Relevant Opportunities: We use the information you provide, including your preferences, skills, and availability, to recommend relevant opportunities within the Haven Platform that may interest you.
To verify your identity and approve community access. When you request to join a Haven community (such as an apartment building or organization), we share the information you provide during registration with that community’s administrator (an external party to Haven) to verify your membership. You will not gain access to that community on Haven until the admin approves your request.
To ensure platform security and prevent fraud. We may use your information to detect and prevent fraudulent activity, ensure compliance with our policies, and create a safe and trustworthy environment.
To analyze Haven Platform usage. We use aggregated and anonymized data to improve platform functionality, enhance user experience, and develop new features.
To conduct internal market research. We analyze user behavior, trends, and feedback to enhance the Haven Platform and better serve our communities.
To troubleshoot problems. We may use your data to identify and fix technical issues, improve platform performance, and maintain service reliability.
To assist in complaint resolution. We may use collected information to help users resolve disputes, investigate complaints, and maintain a positive community experience.
To send platform communications. We contact you via email, SMS, push notifications, or other means to provide account updates, security alerts, and operational messages related to your use of the Haven Platform. We do not send promotional marketing emails for external products or services, but we may notify you about new Haven features and opportunities within the platform. To learn about your rights regarding notifications, see "Your Privacy Rights & Choices" below.
To provide customer support. We use your information to respond to inquiries, troubleshoot issues, and assist with disputes between users if necessary.
To enforce our Terms of Service. We may use information to investigate and address violations of our policies, ensuring fair and responsible use of the Haven Platform.
As otherwise set forth in this Privacy Policy and our Terms of Service.
Haven does not process payments between users, nor do we conduct background checks ourselves. However, we rely on the community verification process to ensure that only approved members gain access to private communities on the platform.
We collect and use information in accordance with this Privacy Policy for the following business and operational purposes:
To operate the Haven Platform. We use your data to connect you with other users, facilitate community interactions, and enable sharing within your chosen Haven community.
Surfacing Relevant Opportunities: We use the information you provide, including your preferences, skills, and availability, to recommend relevant opportunities within the Haven Platform that may interest you.
To verify your identity and approve community access. When you request to join a Haven community (such as an apartment building or organization), we share the information you provide during registration with that community’s administrator (an external party to Haven) to verify your membership. You will not gain access to that community on Haven until the admin approves your request.
To ensure platform security and prevent fraud. We may use your information to detect and prevent fraudulent activity, ensure compliance with our policies, and create a safe and trustworthy environment.
To analyze Haven Platform usage. We use aggregated and anonymized data to improve platform functionality, enhance user experience, and develop new features.
To conduct internal market research. We analyze user behavior, trends, and feedback to enhance the Haven Platform and better serve our communities.
To troubleshoot problems. We may use your data to identify and fix technical issues, improve platform performance, and maintain service reliability.
To assist in complaint resolution. We may use collected information to help users resolve disputes, investigate complaints, and maintain a positive community experience.
To send platform communications. We contact you via email, SMS, push notifications, or other means to provide account updates, security alerts, and operational messages related to your use of the Haven Platform. We do not send promotional marketing emails for external products or services, but we may notify you about new Haven features and opportunities within the platform. To learn about your rights regarding notifications, see "Your Privacy Rights & Choices" below.
To provide customer support. We use your information to respond to inquiries, troubleshoot issues, and assist with disputes between users if necessary.
To enforce our Terms of Service. We may use information to investigate and address violations of our policies, ensuring fair and responsible use of the Haven Platform.
As otherwise set forth in this Privacy Policy and our Terms of Service.
Haven does not process payments between users, nor do we conduct background checks ourselves. However, we rely on the community verification process to ensure that only approved members gain access to private communities on the platform.
How Do We Share Your Information?
We only share the information we collect about you as described in this Privacy Policy or as disclosed at the time of collection. Haven does not sell user data or share personal information for third-party advertising. We share your personal information only as described below:
Community Verification & External Administrators
When you request to join a Haven community (e.g., a Haven associated with an apartment complex), we share your registration details with the community administrator for verification. Membership approval is required before you can access the community on Haven.
When you request to join a Haven community (such as an apartment building or organization), we immediately share the information you provide during registration (including first name, last name, email, phone number, and complete address, including unit number) with the administrator of that community.
The community administrator is external to Haven and is responsible for verifying your membership. You will not be admitted to the community until they approve your request.
Service Providers
Haven works with trusted third-party service providers (“Third Party Agents”) to help operate and improve the Haven Platform. These providers process information on our behalf for essential business functions, including:
Identity verification & community approval – Helping verify user identities and facilitating community admission by working with external administrators.
Fraud prevention & security – Detecting and preventing fraudulent or unauthorized activity.
Customer support – Assisting with inquiries, troubleshooting, and dispute resolution.
Data analytics – Helping us understand platform usage and improve the Haven experience.
Hosting & technical support – Ensuring platform reliability and security.
Communication services – Sending essential emails, SMS messages, and notifications.
Our Third-Party Agents are required to process personal information solely for the purpose of providing services to Haven and are prohibited from using, retaining, or disclosing it for any other purposes. However, we may permit them to use aggregated or de-identified data for lawful purposes, except where restricted by law.
Sponsored Communities
Some Haven communities are sponsored by either:
A community administrator (e.g., an apartment building, co-op, or local organization).
A third-party sponsor (e.g., a business, nonprofit, or other entity providing free access to the platform).
When a third-party sponsor supports a community, Haven may surface relevant promotions, offers, or sponsored content from that sponsor within the platform. Additionally, we may share aggregated or de-identified data with the sponsor about community membership and platform usage to help them offer relevant events, benefits, or services.
Haven does not share individual user contact details or private messages with sponsors.
If you engage with a sponsored offer, event, or benefit, you may be asked to provide additional personal information directly to the sponsor. Please review the sponsor’s privacy policy before sharing any details.
If you do not want your information included in sponsor-related analytics or promotions, you may choose not to join a sponsored community or interact with sponsor-provided opportunities.
Other Users on the Haven Platform
Community Visibility: Within your selected communities, other users may see your profile details (such as name, availability, skills, and location) to facilitate sharing and collaboration.
Community Listings: If you post a request, offer, or item listing within the Haven Platform, it will be visible to other members of your selected community and may include details necessary for coordination (e.g., availability, preferred contact method).
User Communications: If you engage in conversations or exchanges on the Haven Platform, other users involved in those interactions will see the content you share.
User-to-User Contact Information Sharing: Haven may, when necessary, share user contact information (e.g., name, phone number, email, or address) with another user to:
Facilitate a requested exchange or service within the platform.
Assist in the resolution of a dispute between users.
Enable community administrators or moderators to reach out regarding shared resources, community guidelines, or related matters.
Haven is not responsible for how other users or community administrators handle the information you share within the platform. While Haven provides a secure environment, we cannot control how users may share, forward, or otherwise distribute information outside of the platform. You should only share information you are comfortable with others seeing, both within your community and beyond.
Legal Compliance
We may disclose user information if required by law or when necessary to:
Comply with legal or regulatory obligations, subpoenas, or law enforcement requests
Investigate fraud, security issues, or policy violations
Protect the rights, safety, or property of users, Haven, or the public
Business Transfers
If Haven undergoes a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction. Users will be notified of any significant changes affecting their data.
General Liability Disclaimer
Haven expressly disclaims any liability for how other users, community administrators, or third parties handle the information you share within the Haven Platform. While Haven provides a secure environment, we cannot control or prevent users from copying, sharing, or distributing content outside of the platform. You should only share information you are comfortable with others seeing, both within your community and beyond
We only share the information we collect about you as described in this Privacy Policy or as disclosed at the time of collection. Haven does not sell user data or share personal information for third-party advertising. We share your personal information only as described below:
Community Verification & External Administrators
When you request to join a Haven community (e.g., a Haven associated with an apartment complex), we share your registration details with the community administrator for verification. Membership approval is required before you can access the community on Haven.
When you request to join a Haven community (such as an apartment building or organization), we immediately share the information you provide during registration (including first name, last name, email, phone number, and complete address, including unit number) with the administrator of that community.
The community administrator is external to Haven and is responsible for verifying your membership. You will not be admitted to the community until they approve your request.
Service Providers
Haven works with trusted third-party service providers (“Third Party Agents”) to help operate and improve the Haven Platform. These providers process information on our behalf for essential business functions, including:
Identity verification & community approval – Helping verify user identities and facilitating community admission by working with external administrators.
Fraud prevention & security – Detecting and preventing fraudulent or unauthorized activity.
Customer support – Assisting with inquiries, troubleshooting, and dispute resolution.
Data analytics – Helping us understand platform usage and improve the Haven experience.
Hosting & technical support – Ensuring platform reliability and security.
Communication services – Sending essential emails, SMS messages, and notifications.
Our Third-Party Agents are required to process personal information solely for the purpose of providing services to Haven and are prohibited from using, retaining, or disclosing it for any other purposes. However, we may permit them to use aggregated or de-identified data for lawful purposes, except where restricted by law.
Sponsored Communities
Some Haven communities are sponsored by either:
A community administrator (e.g., an apartment building, co-op, or local organization).
A third-party sponsor (e.g., a business, nonprofit, or other entity providing free access to the platform).
When a third-party sponsor supports a community, Haven may surface relevant promotions, offers, or sponsored content from that sponsor within the platform. Additionally, we may share aggregated or de-identified data with the sponsor about community membership and platform usage to help them offer relevant events, benefits, or services.
Haven does not share individual user contact details or private messages with sponsors.
If you engage with a sponsored offer, event, or benefit, you may be asked to provide additional personal information directly to the sponsor. Please review the sponsor’s privacy policy before sharing any details.
If you do not want your information included in sponsor-related analytics or promotions, you may choose not to join a sponsored community or interact with sponsor-provided opportunities.
Other Users on the Haven Platform
Community Visibility: Within your selected communities, other users may see your profile details (such as name, availability, skills, and location) to facilitate sharing and collaboration.
Community Listings: If you post a request, offer, or item listing within the Haven Platform, it will be visible to other members of your selected community and may include details necessary for coordination (e.g., availability, preferred contact method).
User Communications: If you engage in conversations or exchanges on the Haven Platform, other users involved in those interactions will see the content you share.
User-to-User Contact Information Sharing: Haven may, when necessary, share user contact information (e.g., name, phone number, email, or address) with another user to:
Facilitate a requested exchange or service within the platform.
Assist in the resolution of a dispute between users.
Enable community administrators or moderators to reach out regarding shared resources, community guidelines, or related matters.
Haven is not responsible for how other users or community administrators handle the information you share within the platform. While Haven provides a secure environment, we cannot control how users may share, forward, or otherwise distribute information outside of the platform. You should only share information you are comfortable with others seeing, both within your community and beyond.
Legal Compliance
We may disclose user information if required by law or when necessary to:
Comply with legal or regulatory obligations, subpoenas, or law enforcement requests
Investigate fraud, security issues, or policy violations
Protect the rights, safety, or property of users, Haven, or the public
Business Transfers
If Haven undergoes a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction. Users will be notified of any significant changes affecting their data.
General Liability Disclaimer
Haven expressly disclaims any liability for how other users, community administrators, or third parties handle the information you share within the Haven Platform. While Haven provides a secure environment, we cannot control or prevent users from copying, sharing, or distributing content outside of the platform. You should only share information you are comfortable with others seeing, both within your community and beyond
User Visibility & Content Sharing
Haven is a community-driven platform designed for sharing and communication. Any information, content, or messages you share within the Haven Platform—such as requests, offers, profile details, or community interactions—may be visible to other users, depending on the settings of your Haven community.
Public Sharing Within Communities: When you join a Haven community, other members of that community may see your profile details and the content you share within that space.
Direct Communications: If you exchange messages or interact with other users, they will see the content of those communications.
Third-Party Sharing: Haven does not sell or publicly broadcast user-generated content, but we cannot control how other users may share, forward, or screenshot information you provide.
Haven does not control how other users handle shared content. Only share information you are comfortable making visible to others. If you have privacy concerns, please review your account settings or contact us as outlined in the Contact Us section.
Haven is a community-driven platform designed for sharing and communication. Any information, content, or messages you share within the Haven Platform—such as requests, offers, profile details, or community interactions—may be visible to other users, depending on the settings of your Haven community.
Public Sharing Within Communities: When you join a Haven community, other members of that community may see your profile details and the content you share within that space.
Direct Communications: If you exchange messages or interact with other users, they will see the content of those communications.
Third-Party Sharing: Haven does not sell or publicly broadcast user-generated content, but we cannot control how other users may share, forward, or screenshot information you provide.
Haven does not control how other users handle shared content. Only share information you are comfortable making visible to others. If you have privacy concerns, please review your account settings or contact us as outlined in the Contact Us section.
Your Privacy Rights & Choices
You have the following rights regarding your personal information:
Access: Request details about the personal data we collect and process.
Update: Correct inaccuracies in your profile details.
Delete: Request deletion of your personal data, subject to legal retention requirements.
Opt-Out of Non-Essential Communications: Manage push notifications and other optional messages.
Account Deactivation: If you wish to deactivate your Haven account, you must contact us directly. Deactivating your account removes your access to the Haven Platform, and you will no longer receive communications from Haven or your community.
To exercise any of these rights, contact us via email at rommia@livehaven.co or visit livehaven.co for more information.
Managing Your Communication Preferences
You can manage certain notifications, but some communications are necessary to keep Haven functional and secure.
Managing Push Notifications: You can adjust push notification settings in your mobile device settings.
SMS & Essential Communications: Because text messages and key operational emails are required for platform functionality, you cannot opt out of these messages while maintaining an active Haven account.
Account Deletion: If you no longer wish to receive any messages from Haven, you may request account deletion by contacting us at rommia@livehaven.co.
Additional Rights for California Residents
If you are a California resident, please see the "Additional Disclosures for California Residents" section below for more information about your rights under the California Consumer Privacy Act (CCPA).
You have the following rights regarding your personal information:
Access: Request details about the personal data we collect and process.
Update: Correct inaccuracies in your profile details.
Delete: Request deletion of your personal data, subject to legal retention requirements.
Opt-Out of Non-Essential Communications: Manage push notifications and other optional messages.
Account Deactivation: If you wish to deactivate your Haven account, you must contact us directly. Deactivating your account removes your access to the Haven Platform, and you will no longer receive communications from Haven or your community.
To exercise any of these rights, contact us via email at rommia@livehaven.co or visit livehaven.co for more information.
Managing Your Communication Preferences
You can manage certain notifications, but some communications are necessary to keep Haven functional and secure.
Managing Push Notifications: You can adjust push notification settings in your mobile device settings.
SMS & Essential Communications: Because text messages and key operational emails are required for platform functionality, you cannot opt out of these messages while maintaining an active Haven account.
Account Deletion: If you no longer wish to receive any messages from Haven, you may request account deletion by contacting us at rommia@livehaven.co.
Additional Rights for California Residents
If you are a California resident, please see the "Additional Disclosures for California Residents" section below for more information about your rights under the California Consumer Privacy Act (CCPA).
Retention of Data
Haven retains user information indefinitely to operate the platform, support community interactions, and improve our services.
Personal data is securely stored as long as your account remains active.
You may request deletion of your personal information at any time by contacting Haven. We will make every effort to comply; however, in some cases, we may need to retain certain data for legal, security, or essential operational purposes.
If your account is deleted, all associated personal data will be permanently removed, except where retention is required.
Haven may continue to store anonymized or aggregated data for research and platform development, ensuring it cannot be linked to individual users.
Haven retains user information indefinitely to operate the platform, support community interactions, and improve our services.
Personal data is securely stored as long as your account remains active.
You may request deletion of your personal information at any time by contacting Haven. We will make every effort to comply; however, in some cases, we may need to retain certain data for legal, security, or essential operational purposes.
If your account is deleted, all associated personal data will be permanently removed, except where retention is required.
Haven may continue to store anonymized or aggregated data for research and platform development, ensuring it cannot be linked to individual users.
How Do We Protect Your Information?
Haven is committed to safeguarding user data and upholding strong security and privacy practices to protect personal information from unauthorized access, misuse, or disclosure.
We implement industry-standard administrative, technical, and physical security measures to help ensure the protection of user data.
We continuously assess and improve our security practices to align with evolving best practices.
Users are responsible for maintaining the security of their Haven accounts, including keeping login credentials private and signing out when using shared devices.
While we take extensive precautions to protect user information, no method of online data transmission or storage is entirely secure. Haven is not responsible for unauthorized access, breaches, or use of information beyond our control. By using the Haven Platform, you acknowledge and accept these inherent risks. If you have any questions or concerns about your data security, please contact us directly, and we will address them as quickly as possible.
Haven is committed to safeguarding user data and upholding strong security and privacy practices to protect personal information from unauthorized access, misuse, or disclosure.
We implement industry-standard administrative, technical, and physical security measures to help ensure the protection of user data.
We continuously assess and improve our security practices to align with evolving best practices.
Users are responsible for maintaining the security of their Haven accounts, including keeping login credentials private and signing out when using shared devices.
While we take extensive precautions to protect user information, no method of online data transmission or storage is entirely secure. Haven is not responsible for unauthorized access, breaches, or use of information beyond our control. By using the Haven Platform, you acknowledge and accept these inherent risks. If you have any questions or concerns about your data security, please contact us directly, and we will address them as quickly as possible.
Children’s Privacy
Haven is intended for a general audience and is not directed at children under 13 years of age. In certain jurisdictions, this minimum age may be higher.
We do not knowingly collect personal information from children under 13 in a manner that violates the Children’s Online Privacy Protection Act (COPPA).
If you are a parent or guardian and believe that your child has provided personal information to Haven, please contact us immediately, and we will remove the data as required by law.
Haven does not knowingly collect or share the personal information of minors under 18 who are California residents, in accordance with the California Consumer Privacy Act (CCPA).
Haven is intended for a general audience and is not directed at children under 13 years of age. In certain jurisdictions, this minimum age may be higher.
We do not knowingly collect personal information from children under 13 in a manner that violates the Children’s Online Privacy Protection Act (COPPA).
If you are a parent or guardian and believe that your child has provided personal information to Haven, please contact us immediately, and we will remove the data as required by law.
Haven does not knowingly collect or share the personal information of minors under 18 who are California residents, in accordance with the California Consumer Privacy Act (CCPA).
Changes to This Privacy Policy
Haven reviews and updates this Privacy Policy periodically to reflect changes in our practices, legal requirements, or improvements to the Haven Platform.
The “Last Updated” date at the top of this policy reflects the most recent changes.
Users are responsible for reviewing this Privacy Policy periodically to stay informed about how their data is handled.
For minor updates (such as clarifications or formatting changes), we may update this policy without directly notifying users.
For material changes (such as new data collection, sharing, or changes to user rights), we will notify users in advance, using an appropriate method.
By continuing to use the Haven Platform after updates take effect, you agree to the revised Privacy Policy.
Haven reviews and updates this Privacy Policy periodically to reflect changes in our practices, legal requirements, or improvements to the Haven Platform.
The “Last Updated” date at the top of this policy reflects the most recent changes.
Users are responsible for reviewing this Privacy Policy periodically to stay informed about how their data is handled.
For minor updates (such as clarifications or formatting changes), we may update this policy without directly notifying users.
For material changes (such as new data collection, sharing, or changes to user rights), we will notify users in advance, using an appropriate method.
By continuing to use the Haven Platform after updates take effect, you agree to the revised Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, how Haven or our third-party service providers handle your personal information, or if you need assistance with your account, you can contact us directly.
We will respond to all inquiries, including:
Questions about how your personal information is used or stored.
Requests to access, delete, or update your personal information.
Privacy-related concerns or issues.
General support related to the Haven Platform.
To contact us, please email us at rommia@livehaven.co or visit livehaven.co for more information.
If you have any questions about this Privacy Policy, how Haven or our third-party service providers handle your personal information, or if you need assistance with your account, you can contact us directly.
We will respond to all inquiries, including:
Questions about how your personal information is used or stored.
Requests to access, delete, or update your personal information.
Privacy-related concerns or issues.
General support related to the Haven Platform.
To contact us, please email us at rommia@livehaven.co or visit livehaven.co for more information.
Additional Disclosures for California Residents
Under the California Consumer Privacy Act (CCPA), California residents have the following rights:
Right to Know – You may request details about the personal information Haven has collected, used, or disclosed about you in the past 12 months, including:
Categories of personal information collected.
Sources from which the data was collected.
Categories of third parties with whom information was shared.
Business or commercial purposes for collecting or sharing the data.
Specific pieces of personal information collected.
Right to Delete – You may request that Haven delete your personal information, subject to certain exceptions, including legal, security, or operational needs.
Right to Non-Discrimination – Exercising your CCPA rights will not affect your access to Haven services, and we will not discriminate against you for making a privacy request.
How to Submit a Request
To exercise any of these rights, you may contact us at:
Email: rommia@livehaven.co
Phone: +1 (607) 227-5599
Please include which right you wish to exercise and the scope of your request. Haven will confirm receipt within 10 days and process verified requests in accordance with CCPA requirements.
Authorized Agents
California residents may authorize an agent to submit privacy requests on their behalf. The agent must provide written authorization from the user and verify their own identity before the request is processed.
Shine the Light Disclosure (California Civil Code § 1798.83)
California residents may request information about personal data Haven has shared with third parties for direct marketing purposes in the past 12 months. Haven does not share personal information with third parties for direct marketing.
For any privacy-related requests, please contact us at rommia@livehaven.co.
Under the California Consumer Privacy Act (CCPA), California residents have the following rights:
Right to Know – You may request details about the personal information Haven has collected, used, or disclosed about you in the past 12 months, including:
Categories of personal information collected.
Sources from which the data was collected.
Categories of third parties with whom information was shared.
Business or commercial purposes for collecting or sharing the data.
Specific pieces of personal information collected.
Right to Delete – You may request that Haven delete your personal information, subject to certain exceptions, including legal, security, or operational needs.
Right to Non-Discrimination – Exercising your CCPA rights will not affect your access to Haven services, and we will not discriminate against you for making a privacy request.
How to Submit a Request
To exercise any of these rights, you may contact us at:
Email: rommia@livehaven.co
Phone: +1 (607) 227-5599
Please include which right you wish to exercise and the scope of your request. Haven will confirm receipt within 10 days and process verified requests in accordance with CCPA requirements.
Authorized Agents
California residents may authorize an agent to submit privacy requests on their behalf. The agent must provide written authorization from the user and verify their own identity before the request is processed.
Shine the Light Disclosure (California Civil Code § 1798.83)
California residents may request information about personal data Haven has shared with third parties for direct marketing purposes in the past 12 months. Haven does not share personal information with third parties for direct marketing.
For any privacy-related requests, please contact us at rommia@livehaven.co.
2025 Live Haven LLC. All rights reserved.
2025 Live Haven LLC. All rights reserved.
2025 Live Haven LLC. All rights reserved.
2025 Live Haven LLC. All rights reserved.